{"id":6672,"date":"2025-02-20T15:02:11","date_gmt":"2025-02-20T14:02:11","guid":{"rendered":"https:\/\/brachmadrid.com\/?page_id=6672"},"modified":"2025-02-20T15:02:11","modified_gmt":"2025-02-20T14:02:11","slug":"general-terms-and-conditions-restaurant","status":"publish","type":"page","link":"https:\/\/brachmadrid.com\/en\/general-terms-and-conditions-restaurant\/","title":{"rendered":"General terms and conditions Restaurant"},"content":{"rendered":"

1 \u2013 GENERAL PROVISIONS<\/strong><\/main>BRACH HOTEL MADRID, S.L is a company, registered offices at Gran V\u00eda, 20 \u00a0\u2013 28013 Madrid \u2013 T\u00e9l : +34 915 463 639 \u2013 site internet : www.brachmadrid.com<\/a> (the \u00ab Website \u00bb) email : contact@brachmadrid.com<\/a> ou booking@brachmadrid.com<\/a><\/p>\n

It operates the BRACH Hotel (hereinafter the \u201cHotel\u201d), located at the same address and comprising, in addition to rooms designed for overnight stays, a restaurant, a cocktail bar and a spa (La Capsule), which may also serve clients who are not staying at the Hotel.<\/p>\n

The Company belongs to the EVOK COLLECTION group, which is committed to a corporate social responsibility (CSR) policy via its\u00a0Charte Ethique \u2013 Ambitions pour un meilleur avenir du groupe<\/em>\u00a0[ethical charter: working towards a better future for the group], its adherence to the principles of the United Nations Global Compact, and by joining various French and international think tanks and professional bodies committed to human rights, international labour standards, environmental protection, and anti-corruption initiatives.<\/p>\n

Scope of application<\/strong>. These general terms and conditions (T&Cs) apply to all reservations and catering services between the Company and one or more people reserving a table at the Restaurant (hereinafter the \u201cClient\u201d) or effectively benefiting from these reservations or receiving these services (hereinafter the \u201cBeneficiary\u201d). The person effectively visiting the Restaurant, whether they are a Client or a Beneficiary, is hereinafter referred to as the \u201cGuest\u201d. The T&Cs are binding on Clients and Guests.<\/p>\n

Certain provisions of the T&Cs, indicated with the letter\u00a0(C)<\/em><\/strong>, may only concern Guests and Clients acting as consumers within the meaning of the French consumer code, i.e., only natural persons acting for purposes that do not fall within their trade, industrial, craft, independent or agricultural business activity.\u00a0 When the law requires that these provisions extend to non-professionals within the meaning of the French consumer code, i.e., legal entities not acting for professional purposes, this is specified.<\/p>\n

The Company reserves the right to amend its T&Cs at any time. Such changes will not, however, have any retroactive effect on reservations or services booked or honoured or being honoured, except in the case of binding statutory adaptations applicable immediately. In the event of a conflict, special terms and conditions entered into between the Company and the Client take precedence over the T&Cs.<\/p>\n

The T&Cs apply to all reservations and services, whether booked directly with the Restaurant, or with the Hotel for the Restaurant, or via the Website (online booking tool operated by a third party company, Sevenrooms), by email exchange with the Company (restaurant@brachmadrid.com<\/a>) or via a third party (reservation platform or centre, travel agency, etc.).<\/p>\n

For tables of more than 7 people, group conditions may apply, depending on the reservation period; the Client will be invited to consult the Company in this regard; unless otherwise stated by the Company, the T&Cs will remain applicable.<\/p>\n

Client declarations<\/strong>. The Client confirms they are over the age of 18 and have the legal capacity to enter into a contract with the Company and make the reservation in their name and for themselves as well as in the name or on behalf of or for the benefit of the Beneficiaries. The Client declares they use the Website, where applicable, in accordance with these T&Cs. The Client guarantees that the information and data provided during or for the purpose of the reservation, concerning both the Client and the Beneficiaries, is truthful and accurate. The Client undertakes to inform the Beneficiaries of the terms and conditions applicable to their reservation and the Restaurant services, including these T&Cs and the personal data charter.<\/p>\n

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2 \u2013 SERVICES<\/strong><\/p>\n

The Restaurant\u2019s menu, including dishes and prices, can be consulted on the Website or at the entrance to the Restaurant, as well as the Restaurant\u2019s opening times. It is handed to the Guests at the table.<\/p>\n

However, the Restaurant\u2019s menu is regularly renewed and may change at any time, depending on the season, the market availability and the supplies available. Although the Company endeavours to update the Website as much as possible, the menu displayed at the entrance to the Restaurant or handed to the Guest at the table may therefore differ from that consulted on the Website. The availability of the dishes on the menu provided in the Restaurant cannot be guaranteed throughout the service, given the Restaurant\u2019s supply requirements and the unpredictability of demand for different services.<\/p>\n

The photographs of the dishes published on the Website or any other advertising materials of the Restaurant are for informational and illustrative purposes only and are not legally binding.<\/p>\n

Certain dishes or menus may be served under certain conditions: dinner or lunch service, minimum number of guests or all guests at the table, for example.<\/p>\n

Drinks are never included in the menus and are always priced separately. The wine and food pairing, where applicable, is a separate additional service to be added to the price of the menu with which it is offered.<\/p>\n

The Restaurant endeavours to warn about the presence of products likely to cause allergies or intolerances. However, the Client and the Guest are invited to provide as much information as possible about the Guests\u2019 allergies or intolerances at the time of reservation, and at the latest, when the order is taken.<\/p>\n

The origin of beef, lamb, pork and poultry, as well as the origin and designation of wines, are indicated on the menus distributed or displayed inside the Restaurant.<\/p>\n

Guests are also invited to consult the\u00a0Charte Ethique \u2013 Ambitions pour un meilleur avenir du groupe<\/em>\u00a0[Ethical Charter \u2013 Ambitions for a better future for the group] to find out about the philosophy and sourcing policy of the EVOK group and its establishments, including the Restaurant, and their commitment to human and social rights and the environment.<\/p>\n

The Restaurant is subject to the rules governing public houses. Minors under the age of 16 may not be admitted unless they are accompanied by their fathers, mothers, guardians or any other person over the age of 18 who is responsible for or supervises them. The sale of alcoholic beverages to minors is prohibited. The Restaurant is entitled to require the Guest to provide proof of their majority.<\/p>\n

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3 \u2013 PRICES<\/strong><\/p>\n

Prices are quoted in euros. They include consumption, services and taxes. Any changes to the applicable tax or rate or the introduction of a new tax or regulation concerning taxes will be passed on in the price or the final amount invoiced to the Client or the Guest. They are subject to change at any time and without warning. The prices in force for a given service are shown on the menu displayed at the entrance to the Restaurant and on the menu handed to the Guest at the table or displayed inside the Restaurant at the time of service, from 11:30am for lunch and 6pm for dinner. Prices can also be consulted on the Website, subject to the aforementioned changes to the menu and Website update.<\/p>\n

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